Glossary

The Certifyd glossary defines Malaysian workplace terms in one plain sentence each, from EPF, SOCSO, EIS and PCB to domestic inquiry, petty cash and HIRARC. Every term links to the guides that use it and to the Certifyd course that teaches it, in English and Bahasa Malaysia, for HR, finance, office, supervisory and safety roles.

Which Human Resources terms are defined here?

EPF (KWSP): EPF is the Employees Provident Fund, known in Malay as KWSP, the Malaysian retirement savings scheme that receives monthly contributions from employers and employees.
SOCSO (PERKESO): SOCSO is the Social Security Organisation, known in Malay as PERKESO, which runs Malaysian social security schemes protecting employees against employment injury and invalidity.
EIS (SIP): EIS is the Employment Insurance System, a Malaysian scheme run by PERKESO that gives financial help and job search support to insured employees who lose their jobs.
PCB (MTD): PCB is Potongan Cukai Bulanan, or Monthly Tax Deduction, the income tax a Malaysian employer deducts from an employee's pay each month and remits to LHDN.
Employment Act 1955: The Employment Act 1955 is the main Malaysian law setting minimum employment terms, such as working hours, rest days, leave and termination, in Peninsular Malaysia and Labuan.
Domestic inquiry: A domestic inquiry is an internal hearing an employer holds to decide whether an employee committed alleged misconduct, before deciding any disciplinary punishment such as dismissal.
Retrenchment: Retrenchment is the termination of employees because the employer has surplus staff, for example after restructuring or falling business, not because of misconduct or poor performance.
Succession planning: Succession planning is the process of identifying and developing employees who can step into key roles when the current holders leave, retire or move up.
Training needs analysis (TNA): A training needs analysis is a structured review that compares the skills a job requires with the skills employees have, to decide which training to fund.
Structured interview: A structured interview is a selection interview in which every candidate answers the same job-related questions, scored against the same rating scale by trained interviewers.
Pre-employment screening: Pre-employment screening is the set of checks an employer runs before confirming a hire, such as verifying identity, qualifications, employment history and references.
Onboarding: Onboarding is the process of welcoming a new hire, completing their records and preparing them to work, from the offer letter through their first months.
Performance appraisal: A performance appraisal is a periodic review in which a manager rates an employee's work against agreed goals and standards, then agrees feedback and next steps.
HR metrics: HR metrics are measures, such as staff turnover, time to hire and absenteeism, that show how well an organisation attracts, keeps and develops its people.

Which Accounting & Finance terms are defined here?

Accounts payable (AP): Accounts payable is the money a business owes its suppliers for goods or services received on credit and not yet paid, recorded as a liability.
Accounts receivable (AR): Accounts receivable is the money customers owe a business for goods or services it delivered on credit, recorded as an asset until the customer pays.
Petty cash imprest system: A petty cash imprest system is a method where a fixed float is kept for small expenses and topped up by exactly the amount spent, backed by vouchers.
Three-way match: A three-way match is an accounts payable control that checks the purchase order, goods received note and supplier invoice agree before a payment is approved.

Which Office Administration terms are defined here?

Fixed asset register: A fixed asset register is a record of every long-term asset an organisation owns, listing each item's tag, location, cost, custodian and condition over its life.
Stocktaking: Stocktaking is the physical count of items held in stock, compared against the stock records so that shortages, surpluses or damaged items can be investigated.
Standard operating procedure (SOP): A standard operating procedure is a written, step-by-step instruction that tells staff how to carry out a routine task the same way every time.

Which Supervisory terms are defined here?

Delegation: Delegation is a supervisor assigning a task, with the authority needed to complete it, to a team member while the supervisor stays accountable for the result.
Root cause analysis (RCA): Root cause analysis is a method for finding the underlying reason a problem happened, so that corrective action fixes the cause rather than only the symptom.

Which Safety, Health & Environment terms are defined here?

HIRARC: HIRARC is Hazard Identification, Risk Assessment and Risk Control, a structured process for finding workplace hazards, rating their risk and choosing controls to reduce it.
Safety and health committee: A safety and health committee is a workplace group of employer and employee representatives that reviews safety and health measures, looks into concerns and recommends improvements.
Scheduled waste: Scheduled waste is waste listed in Malaysian environmental regulations as hazardous, such as used oil, solvents and contaminated containers, which must be stored and disposed of under controls.
ISO 45001: ISO 45001 is the international standard for occupational health and safety management systems, giving organisations a framework to prevent work-related injury and ill health.

Which general training terms are defined here?

NOSS (National Occupational Skills Standard): NOSS is the National Occupational Skills Standard, a Malaysian national document describing the competencies a skilled worker needs for a specific occupation and level.
Competency unit: A competency unit is one defined area of work within a NOSS standard, stating the tasks, knowledge and performance criteria a worker must show to be competent.
Post-nominal title: A post-nominal title is a set of letters written after a person's name to show a credential, membership or certification that the person currently holds.
Micro-credential: A micro-credential is a short, focused award that recognises a specific skill or small set of competencies, usually earned in weeks rather than years.
HRD Corp levy: The HRD Corp levy is a contribution that covered Malaysian employers pay to HRD Corp, building a fund employers can use for approved employee training.